GuidedTrack programs are currently failing to load. We’re investigating and believe we’ve narrowed down the possible causes. We’ll post an update when we know more.

We believe we’ve identified the cause of the issue and are in the process of applying a fix. The process is about 20% complete.

The fix has been applied to about 50% of programs. Things should start going back to normal fairly soon.

The fix has now been applied to more than 85% of programs. We’ll post an update when it’s been applied fully.

The fix has now been fully applied and most programs should be working as normal. We’re still investigating the impact this has had on programs in consistent versioning mode.

We’ve restored the version data for programs in consistent versioning mode. Things should now be back to normal, but please let us know if either you or your users are experiencing issues loading programs.

Outage: the application platform that GuidedTrack runs on seems to be down currently. We’re waiting for them to resolve the problem on their end.

We’re really sorry about the inconvenience. We’ll post updates as soon as we find out more.

The site appears to be working intermittently, but we still don’t know if it’s fully up for all users.

Our servers are now getting around the same amount of traffic as before the incident, indicating that things may be returning to normal. The issue is still ongoing on our service provider’s end, though.

We can confirm our systems have been back online and functioning as expected for nearly 12 hours now. Our service provider is still monitoring the incident, though, and hasn’t yet closed it. We’ll share updates as we find out more.

We have just identified a problem with our email systems. Emails are currently not being delivered. We are looking into the problem now and we’ll post an update as soon as we know more.

We have managed to resolve the problem with our email system and emails should now again be coming through. The root cause was a problem on our email service provider’s end.

We suspect the disruption to the email system resulted in emails silently failing to send for around 20 hours. If you have a program that relies on email and that you suspect you might have been affected, please get in touch so we can mitigate the effect on your users.

We’re about to begin scheduled database maintenance. We estimate GuidedTrack will be unavailable for about 30 minutes. We’ll post here when maintenance has concluded.

The data processing task we have to do as part of our database maintenance is taking longer than we estimated. Things are still going smoothly and we’ll have GuidedTrack back up ASAP.

GuidedTrack is now back up. Maintenance is still ongoing, but you should be able to access our services as you do normally. Things might be slow from time to time until we wrap up maintenance.

We have confirmation that the problem has been resolved on our hosting provider’s side. GuidedTrack should now be functioning normally.

We’re currently down for emergency maintenance. We expect to be back on within half an hour. Really sorry about the inconvenience caused.

We’re back online. Once again, apologies for any negative effect the outage had on your work.