It was a great workshop. Full of brilliant people and deep discussions.

Super inspiring session yesterday on how to humanize #mydata2019 #mydata. Instead of giving answers, the working group offer future scenarios and good questions. Take a look! my-simple.com

Today inlandDesign is in the in-house service design network Sijoittajaviestintä Kesko IR discussing on how to overpass the tunnel vision? We meet each three months. If you want to join, let us know. Meetings in English. #inhouseservicedesign #servicedesign

If something feels new, difficult, or even slightly incoherent, fear kicks in. And while fear comes in all shapes and sizes, and sometimes it appears in disguise (as procrastination, shutting down, or excuses), it speaks only one word: no, as in “No, I’ll just screw it up.”

Design is often understood as an activity that comes before realisation – a paper exercise. We believe it is better to #design in the real world. It enables #teams to put their ideas into the hands of their #customers early and learn from #feedback. liveworkstudio.com/articles/desig…

#customercentricity may be an obvious trait in small companies. However, in huge companies with various complex and stablished products and services, not everyone is fully confident on the topic. #servicedesigners play a key role spreading, implementing and measuring the topic.

I could look at this for the whole day 🤩

I like the fact that KONE we have a #design team that is truly international. This way we can keep #consistency but still take #cultural and market differences into account. #servicedesign #ux #ui #productdesign

A good article on #uxroi 🧡Simple and easy to understand🧡 But why is it so that when one talk #uxdesign they focus on human▶️digital interactions only? What about human▶️physical and human▶️human interactions? The ROI of UX – Customer Conversions interaction-design.org/literature/art… #ux

We created a blueprint of the Airbnb experience and used it to improve our service end-to-end

I have been refreshing my list of people to read and to follow and this 👇🏽 came in time! linkedin.com/pulse/design-t… I want to diversify, starting by increasing the number of female Service, UX and UI designers. 💫If you know other incredible female designers, please let me know! 💫

Will property owners be able to decide what information can and can not be represented in AR around their property? shift.newco.co/weve-not-thoug…

Happening now: thoughts from Beth Comstock and Daniel Pink on maximizing your productivity vs. creativity, when to ideally start or end a project or job, and more. Watch live at we.co/2HXD3YE.

Adalgisa Santos & Nargis Guzeynova from KONE speaking about using #servicedesign for company #culture. #HKISDNC18 #palvelumuotoilu