Gage Grammerđ«§
@gagegrammer
Director of Brand Strategy and Growth @ThuliumCo. Disney đžđŒ GIF đ Mentor @DivIncatx. #SocialSelling #PersonalBranding
ID: 235351162
07-01-2011 23:58:30
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#SocialCare isnât about closing ticketsâitâs about opening relationships. â Fast responses? Necessary. â Feeling seen and valued? Game-changing. #AI + human #personalization = social care that sticks. Our Director of Brand Strategy and Growth, Gage Grammerđ«§, breaks it down:
At Thulium, we believe that #AI is a powerful tool, but it canât replace the human touch when it comes to #SocialCustomerCare. đ€â€ïž In her latest blog post, Gage Grammerđ«§ dives into how AI can support social customer care but shouldnât be the sole driver. Itâs about using AI to
"Your content might get attention, but your conversations build trust. Your buyers donât just read, they watch how you show up." In Gage Grammerđ«§'s blog post, she points out that itâs about showing up meaningfully where it matters. The brands winning in B2B arenât shouting
Not all engagement is created equal. A âlikeâ is polite. A comment starts a conversation. A share with perspective? Thatâs influence in action. In her latest article, Gage Grammerđ«§ explores why engagement is more than metricsâitâs the story your audience tells about your brand.
#SocialMediaEngagement is any interaction between a user (your audience) and your content. Not all engagement is created equal, and each channel has their own metrics that are important to understand to tell the right story. Gage Grammerđ«§ takes us through the three different types