Extended hours do not always improve the bottom line. #HoursOfOperation #CallCenter #Nearshore

Looking to ramp up your customer service? Here's what you need to know to choose the best customer service call center. #CustomerExperience #CallCenter #CustomerExperiences bit.ly/46fNoe9

#Dispositioning information is invaluable to organizations. #CustomerExperience #OrganizatioalChange #CustomerVoice

Are you trimming your 2024 budget? Make sure you're checking out this solution. #Budget #Nearshore #CustomerService bit.ly/48yP7wN

Taking down silos in business can save money and time. Did you know call centers can help? bit.ly/3F2HX6d

If you haven't looked into #nearshore outsourcing lately, things have changed. 👀 #CostSavings #CallCenter #CustomerExperience

A few team members had a chance to get updates at #Google offices last week. Stay tuned for a video on our key take-a-ways. It's always nice to run into a few industry friends as well - Thanks Thomas Laird and Corey Kotlarz! #CallCenter #ContactCenterTech #CustomerExperience

BPO industry leaders gathered at #Google offices to discuss call center outsourcing. Troy Holt, our chief operating officer, recommends focusing on these key items. #CallCenterTechnology #CustomerService #CustomerExperience #GoogleOS #OutsourceConsultants #NICECX

Regional and national experts, including our own Joel Sylvester, are sharing insight into #AI on Thursday, October 26 at the Sioux Falls AI Edge Summit. Click the link for details and registration. #AITechnology #CallCenter #CustomerExperience bit.ly/3QlGYV3

Hear national and regional experts discuss #AI at the Sioux Falls AI Edge Summit on October 26. Our own chief client officer, Joel Sylvester, will be discussing AI in customer service. #AITechnology #CallCenter #CustomerService bit.ly/3QmOSh1

Are you ready to make self-service a priority in your organization? Our chief client officer, Joel Sylvester, walks through the details you need to know. #CallCenterManagers #SelfService #24/7CustomerSupport

What is a culture diagram for self-service? Chief Client Officer Joel Sylvester explains. #CallCenter #SelfService #CustomerExperience

ℹ️ Is your company pulling the data from your contact center to drive your business forward? #CallCenterManager #Data #CustomerExperience

Today we celebrate Albertina! 🎉 Thank you for all you have done for Five Star Call Centers over the last 40 years. #EmployeeAnniversary #CallCenters #Celebrate

Our chief client officer, Joel Sylvester, recently took part in the #AIEdgeSummit to discuss how we are using #AI in the contact center industry. #ContactCenter #CustomerExperience #Technology

Yes, unhappy customers can be turned into happy ones. But your agents need to take the right approach. #Customers #Tips #CustomerExperience

Don't treat your customers like commodities. Treat them like individuals. #Customers #Customization #Personalization #CustomerExperinece

A fully staffed agent team is one of the #1 reasons companies decide to outsource their customer service. We hire in over 25 U.S. states with nearshore locations in Guatemala and Mexico. Schedule a discovery meeting here: bit.ly/3QFnAmk

3 quick tips to engage remote employees from Miranda Tiede, our VP of people and culture. Check in often and regularly. Be intentional during meetings. Go cameras up whenever possible. #remotework #remoteworktips #employeeengagement

What are the top 3 technologies your company should be investing to support customer service? Here are the top 3 AI and and automation technologies from out chief client officers, Joel Sylvester. #CustomerService #CallCenterTech #AI #Automation