Enfamil has overwhelmed call centers b/c of the nationwide baby formula shortage. One caller waited 1 hour and 12 minutes only to hear "We don't have any products in stock." Nothing? "We have sold out." 🙃 #BabyFormula #CX #UCaaS

"Say goodbye to hold time." Bold claim from a #callcenter callback service. But is it true? Our customers using these services say otherwise. #VoIP #CX #UCaaS easyonhold.com/blog/queue-cal…

Phil went too hard on that song for us not to offer it as hold music 🎹🎶

KC, you've got great taste. Glad we could keep you hanging on just a bit longer 🌈

No More Loading Audio Files in Cisco On-Prem Call Centers; Streaming Queue MusicTM Now Cisco Compatible ow.ly/hTam30soT9B Easy On Hold #martech #marketing #Technology #Cisco

What is streaming hold music? It’s a live streaming #audio program with #content created exclusively for your business. Find out all about it in this Guide to #Streaming #Hold #Music from Easy On Hold: bit.ly/3Q7DnXJ

Building a top notch #callcenter? Make sure you don't overlook the nuances of the caller experience. #CX #UCaaS

We put together an explanation of how a #Callcenter works with the experts at Easy On Hold, "How A Call Center Works (and How to Make It Work for Your Business)": telecomreseller.com/2022/08/11/how…

New survey, same conclusions: - Customers prefer phone calls to handle urgent or complex issues - Repetitive hold music (esp. classical) drives callers mad - Poor call handling is impacting the bottom-line businesscheshire.co.uk/2022/09/27/cal…

Free Marketing Calendar Template? Maybe you'd prefer 6 key CX trends and stats? Get it all in our first newsletter of the year. Thanks to our friends Fonix for the Contact Center research s/o Emplifi and UC Today for CX stats and trends easyonhold-20528539.hs-sites.com/2023-cx-trends

Hey! Take a look...or...a listen. #Cloud-based Easy On Hold Streaming Queue Music™ streams customized music & messaging to callers in a contact center queue. Streams can be aligned with caller profiles at various stages of the customer experience. #onhold devconnectmarketplace.com/marketplace/ea…

NEWS RELEASE: "We have interviewed hundreds of contact center managers, and they often cite callers' negative feedback about certain songs as one of their chief problems to solve." -- Julie Brown, CEO @ Easy On Hold. Our newest solution for call centers: tinyurl.com/easyonhold

EOH's August Newsletter: - 1000+ on hold messages - a new client record! - Playing unlicensed music on your phones? Yikes... - How to Play Lyrical Music Without Upsetting Customers - EOH Feature: How to Archive Messages tinyurl.com/EOHaugust #CustomerExperience #Marketing #CX

Easy On Hold delivers unsurpassed streaming music and messaging for Avaya customers that enhances callers' on-hold experience while simultaneously solidifying your brand message. #ivr #voicerecordings #onhold soundcloud.com/devconnect/eas…

We're hiring! Are you, or is someone you know, looking for a sales and customer service role? If so, we'd love to connect. Send resumes to [email protected], or apply through the LinkedIn Job Post below. hubs.la/Q026jLc-0

Calling all Mannheim Streamroller fans! Americas favorite holiday music available for on-hold and overhead music, exclusively from Easy On Hold. Our personal favorite: Carol of the Bells (hubs.la/Q028qZW30) Head to hubs.la/Q028r11F0 to learn more. #ChristmasMusic

Is hold music licensing real or a scam? Learn how to avoid huge fines for playing unlicensed music on hold. hubs.la/Q02TlSL_0 hashtag#musiconhold hashtag#holdmusic hashtag#easyonhold hashtag#legalholdmusic hashtag#liscensedholdmusic

And our customers love us! "Thank you so much! You guys go above and beyond with customer service!" —Terrie Schwartz, Owner, Wedel’s Nursery, Florist & Garden Center Got questions? We've got answers. Call or click to get in touch.

Merry Christmas from all of us at Easy On Hold and Brandi Music. #MerryChristmas #licensedmusic #onholdmusic

“Love the service, and so do my customers." Josh Welsh, Manager, Whisler Bearings & Drives Thanks, Josh! We're glad we can help. #onholdmusic #review #messagingonhold #legalholdmusic