Why Apple Card is a game changer: Fees. All banks, including credit card issuers, make their money on fees. They charge fees because all the others do, too. Now that Apple is reducing fees, it undermines everybody else's business. 850m customers + no fees = #creditcardsdisrupted

There are few "must download" PDFs on the internet. This is one of them.

Our Automation Framework is now available for everyone. Download your copy today. forr.com/2Opyz1n #automation

#krcball ready for action!

If you're suffering from #Brexit withdrawal (or #Brexitcast withdrawal!), fear not! The Forrester "What It Means" podcast about Brexit we recorded on Monday is now live: go.forrester.com/what-it-means/…

Our biggest fans this week: @saputertpec. Thank you! via sumall.com/thankyou?utm_s…

Ready for our Digital Transformation and Innovation Forum

Many digital transformation efforts have created undifferentiated results

Here's my take on why the RFP no longer has a place in modern, digital business. RIP The RFP – This Is Not Your 1990s Vendor Selection Process forr.com/2PQP6OI via Forrester

Getting ready for Forrester London predictions event

And we're off - into by Mack Brothers to our predictions event Forrester

If you thought 2019 was interesting then just wait for 2020 Forrester Laura Koetzle

We couldn't avoid talking about Brexit Forrester Laura Koetzle

Deepfakes will cost businesses €225m in fraud Forrester Laura Koetzle

The rise of adversarial fashion to combat mass surveillance Forrester Laura Koetzle

RPA use and services will continue to expand Forrester Laura Koetzle

Marketers will extend their investment in technology Forrester Thomas Husson

The number of #CX execs will grow by more than 25% Forrester Thomas Husson

Employee experience, customer experience and business results are correlated Forrester Thomas Husson

Resources for all businesses on from us (Forrester) on this dedicated resource site for COVID-19. No subscription required go.forrester.com/covid19/