New research reveals how South Africans really feel about the insurance sector. Explore product insights, service channel analysis, conduct themes, vulnerability trends and prominence of finfluencers. Access the report for the full story: eu1.hubs.ly/H0pJhxj0

🔍 The 2025 Botswana Banking Report is live. This year’s analysis highlights how customers feel about Botswana’s banks, what’s driving sentiment, and the key trends shaping the industry. Download the full report today: eu1.hubs.ly/H0q3nRl0

Botswana’s banks all achieved positive Net Sentiment this year — but two brands led the industry: 🥇 First National Bank — 35% 🥈 Bank Gaborone — 34% See how other banks like BBS Bank, Stanbic Bank Bots and First Capital Bank Botswana performed in the full report: 👉 eu1.hubs.ly/H0q4Rbs0

Call centres were the most negative service channel in the 2025 Botswana Banking Index. Customers reported unanswered calls, failed call-back promises and long delays amongst a number of issues that drove consumer frustration. 👉 Full report: eu1.hubs.ly/H0q6mm80

The 2025 Index highlights strong overall sentiment, but also major pressure points: digital downtime, slow service, and inconsistent responsiveness across banks. 👉 Breakdown of Botswana Banking Index findings: eu1.hubs.ly/H0q6r9Y0

Real customer conversations reveal what surveys often miss. The new Botswana Banking Sentiment Index shows how social & unstructured data shaped banking performance this year. Read the media release 👇 eu1.hubs.ly/H0q8MwP0

The SA Banking Sentiment Index is live Based on 4.8M consumer conversations, this year recorded the highest ever industry Net Sentiment. The report also includes, for the first time, deep dives into Trust Pillars and Customer Vulnerability. Full report:eu1.hubs.ly/H0qg0xC0

The banking industry delivered a strong sentiment performance in 2025. @Discovery_SA ranked first, followed by FNB South Africa and Absa Group reflecting broad improvements across the sector. Access the full rankings and customer experience insights: eu1.hubs.ly/H0qgD8T0

💜DiscoveryBestBank is proud to have been named South Africa’s favourite bank for the second year running in the DataEQ SA Banking Index! Thank you for sharing your love and support with us online. We’ll keep bringing you joy – online and everywhere else.

Tune in tonight as Aimee Malan, Managing Director at DataEQ Consulting, joins KayaBiz to unpack the key findings from the SA Banking Sentiment Index

Consumers place Discovery Bank first in DataEQ’s South African Banking Sentiment Index. businessreport.co.za/economy/2025-1…

Strategic campaigns remain a key driver of positive sentiment for banks. The SA Banking Index shows Net Sentiment dropped by 22pp when campaign conversation was removed, with the biggest gap seen in Operational Net Sentiment. Find out why: eu1.hubs.ly/H0qjNRZ0

Trust remained a major challenge across the banking sector in 2025. The image highlights two of the five trust pillars analysed, both reflecting significant customer frustration. Access the full trust pillar rankings and analysis here: eu1.hubs.ly/H0qjXg90

Aimee Malan, MD at DataEQ Consulting, reflects on the progress made across SA banking this year and the challenges that still shape customer experience. Read the full article and rankings here: eu1.hubs.ly/H0qlHfy0

Our final Sentiment Signals newsletter of 2025 is live. This Financial Services Special Edition brings together our latest sentiment insights across banking, insurance and retail, and reflects on an exciting year of data and AI innovation. 👉 Read the newsletter

Why has banking sentiment improved so sharply over the past decade? Aimee Malan, MD DataEQ Consulting, unpacks the role of campaigns and digital engagement in driving these improvements. Full interview: eu1.hubs.ly/H0qvzN90

DataEQ Consulting MD, Aimee Malan, discusses the Trust Pillar framework, introduced for the first time in the 2025 SA Banking Sentiment Index. The framework measures trust across five pillars shaping how customers perceive banks. Full interview here: eu1.hubs.ly/H0qxp0n0

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Well done to Bestmed and Fedhealth for topping the Operational and Reputational rankings in the 2026 SA Medical Aid Sentiment Report. Download the report to see what drove consumer praise: eu1.hubs.ly/H0skYKh0