Thank you to Robyn Hynes for stepping in to serve as interim Ombud for the past year. Robyn will continue the good work she has done since 2014, serving the Defence community as our office’s Director General of Operations.

Welcome Mario Baril, the new DND/CAF Ombudsman. We look forward to working with you to ensure members of the Defence community are treated fairly.

A new message from the Ombudsman was posted on our website today: Ombudsman message to the Defence community canada.ca/en/ombudsman-n…

Have you witnessed or know of an incident of wrongdoing that may impact the public’s confidence or harm the integrity of the DND/CAF? You can use the CAF Disclosure Process to submit a protected disclosure of wrongdoing to the Internal Disclosure Office (IDO). If you have been

Please be advised that due to technical issues, the online booking tool is currently unavailable. If you have made a booking since 1 July, please contact 1-888-828-3626 to confirm that it was received. We apologize for this inconvenience and thank you for your patience during

The Office will be closed on 4 August 2025. On that day, we will not monitor our live chat, phone lines, or emails. We will open again on 5 August 2025 and will respond to your messages as soon as possible.

The #SeamlessCanada webpage has resources that can help your family with the relocation experience. #CAFFamilies can find get assistance with spousal employment, healthcare, childcare, and youth education: canada.ca/en/department-… #CAF

All CAF members should ensure that a CF 98 form is filled out when they experience an injury or illness during their service. Before you release from the CAF, request a copy of your personnel record, including CF 98 forms. Veterans Affairs Canada (VAC) will use this information

REMINDER! The Office will be closed on Monday. We will not monitor our live chat, phone lines, or emails. We will open again on 5 August 2025 and will respond to your messages as soon as possible.

Our 2024-2025 annual report summarizes the work we have done to ensure our constituents are treated with respect and fairness. We look forward to continuing to fulfill our mandate. This report reflects the impact of our efforts: canada.ca/en/ombudsman-n…

✅Connect with Military Family Resource Centre at new location CAF Families: did you check this item off your relocation checklist? Check in with your local MFRC (select your community using the top menu): cfmws.ca/support-servic…

We have the information you need to help you decide the best resolution process for you. Visit canada.ca/en/ombudsman-n…

CAF members can submit their feedback or complaints about the medical or dental care they received in CF Health Services clinics. The Patient Complaint Submission Tool is confidential, and accessible from any computer, tablet, or cell phone. All submissions are reviewed,

#CAFFamilies that are relocating: the #SeamlessCanada webpage has resources that can help! Wherever you’re going in Canada, you can find support. Find resources on spousal employment, healthcare, childcare, and youth education: canada.ca/en/department-…

Recourse and complaint mechanisms for CAF members, civilian employees and Staff of the Non-Public Funds, Canadian Forces can be found on our website: canada.ca/en/ombudsman-n…

If you are unsatisfied with the Final Authority’s decision on a grievance, you may apply for a judicial review. This will allow the courts to determine whether the Final Authority’s decisions were fair, reasonable, and lawful. You must apply for a review within 30 days of

The Office will be closed on 1 September 2025. On that day, we will not monitor our live chat, phone lines, or emails. We will open again on 2 September 2025, and will respond to your messages as soon as possible.

Start by becoming familiar with grievance policy limitations. For example, you cannot grieve matters involving benefits that the Treasury Board Secretariat regulates. Learn more at canada.ca/en/ombudsman-n…

All CAF members should ensure that a CF 98 form is filled out when they experience an injury or illness during their service.

REMINDER The Office will be closed on 1 September 2025.    On that day, we will not monitor our live chat, phone lines, or emails. We will open again on 2 September 2025,  and will respond to your messages as soon as possible.