Phygital experiences merge the best features of physical space and digital innovation. 🚀 Join us as we examine how brands are transforming this space, and with what impact. 💡 >> loom.ly/ZRwHG1k #CXLead #CustomerExperience #Phygital #DigitalInnovation

These seven big brands' obsessions with customers is a key reason why they're so famous in the first place. Here's how a relentless focus on customers has set them apart. ✅ >> loom.ly/l7R3JPQ #CXLead #CustomerExperience #CustomerCentric #Marketing

The online/offline gap is the biggest challenge facing retailers today. 🤕 Learn how to tailor your SaaS solutions to retailers by making omnichannel features a priority. ✅ >> loom.ly/AEKF5tk #CXLead #CustomerExperience #OmniChannel #SaaS

From the perspective of a CX leader, we can see obvious benefits to adopting AI tech. 🤖 There are substantial cost savings and quicker solutions to complex problems — but is it really worth giving the boot to an entire department? 🤔 Learn More Here! >> loom.ly/R4tWUSk

In this interview, Melissa Henley shares her insights on the common CX challenges SaaS companies face, the roles AI will play in customer interactions, and why the best CX philosophy is summed up in a song by The Beatles! >> loom.ly/5IZfHg8 #CXLead #CustomerExperience

In this article, I’ll walk you through seven of the key performance indicators that are impacted by AI customer service tools. 🤖 >> loom.ly/J5T1Vxw #CXLead #AI #CustomerService #KPI

With over 25 years in the IT analyst industry, Michael Barnes has been following the CX space since its inception. 🔥 Lear his insights! >> loom.ly/AR7os6M #CXLead #CustomerExperience #Interview

With over 70,000 dedicated LinkedIn followers and clients ranging from FedEx to McDonald's to AT&T, Dennis Wakabayashi's influence in the CX realm is wide, varied and undeniable. 👀 Check out Dennis' Interview! 👇 >> loom.ly/wv5e4mk #TheCXLead #CustomerExperience

Omnichannel customer experience can unlock incredible value for your SaaS company by improving CSAT, increasing CLV, and streamlining your operations. Here’s how SaaS brands should think about getting started. >> loom.ly/Rzrfs1w #CXLead #CX #CustomerExperience

Learn to set your SaaS brand apart with this step-by-step process for creating a powerful slogan that enhances your brand's value and supports its CX. 💡 Because the importance of crafting a meaningful brand slogan is as important as ever. 👇 >> loom.ly/16GHuIQ

Emotional branding is a powerful strategy to help your audience relate to your SaaS company on a deep, sentimental level. 💙 Learn how to boost your SaaS brand by fostering a more emotional connection with your customers. 💡 >> loom.ly/B8NRx2g

The addictive nature of social media and the negative toll it takes on our mental health isn’t exactly a new concept. But at what point does that become a CX problem to solve? Learn more! >> loom.ly/soxbZRM #CXLead #CX #CustomerExperience #Lawsuit #SocialMedia

Learn why customer service knowledge management (CSKM) is key to customer service, with real-world insights and actionable tips for a CSKM strategy that will empower your team, delight your customers and improve your company's bottom line! 🚀 >> loom.ly/UlhNPJE