How we’re organised internally is irrelevant to customers. What matters to them is a cohesive journey and a frictionless experience. Joanne Schofield explains how we joined up Co-op Funeralcare and Co-op Legal Services services with content design. digitalblog.coop.co.uk/2022/05/23/imp…

Have you heard? Our very own Keith Braithwaite [email protected] is speaking at BCS, The Chartered Institute for IT SPA Conference 2022 talking about what we lost when XP won. 📌 June 22nd 2022 🌎 Virtual + St George's Centre Leeds Tickets are FREE so make sure you don't miss it! 👇 bit.ly/3PCFJyw

Thanks to everyone who came to yesterday's BCS, The Chartered Institute for IT SPA Conference 2022 and to our own Keith Braithwaite [email protected] for his fantastic talk on 'what we lost when XP won'💻 Want to know more about what our colleagues are working on? Then visit our Digital Blog: digitalblog.coop.co.uk

The Customer Experience team has been working with our @Coopuk Food colleagues to look at how we can improve customer service in our stores. @stephclubb and Hannah McDonald explain how and why we prototyped in a physical space rather than on a screen. digitalblog.coop.co.uk/2022/06/29/sim…

Well this is amazing news to end a busy week. I've been shortlisted for the #MYTA22 Creative Professional of the Year Award JCI Manchester! 😁🎉

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We encourage teams to work in the open. It's not always easy but it's worthwhile because it helps us: ✏️ own our own narrative 🧠 attract talent 🤝 build trust 👩‍👩‍👧‍👦 create a community ✅ make governance easier @amymcnichol explains more: digitalblog.coop.co.uk/2022/10/19/why…

Come and work with us!

Facilitated my first in-person workshop since the before times this week alongside Marianne Knowles. We kicked off a design sprint and there was such good energy in the room. So brilliant to be f2f and hear all of the discussions happening in the room.

.Rachel Howarth and Maisie Platts explain how research in-person helps to build empathy for the challenges our Co-op store colleagues face digitalblog.coop.co.uk/2023/03/27/env…

Yesterday we welcomed Alex White, Senior Editor Scope to Content Club to talk about inclusive language and disability. We learnt so much about inclusive language. Especially loved ‘it’s not about being politically correct, it’s about being polite and correct’

Thanks to the Digital Workspace team KPMG UK for inviting us to talk about our accessibility journey. Great to chat about the role our accessibility champions play, and how clear, structured content is an important aspect of accessibility.

Find out why we ran a design sprint with 16 people and how it helped colleagues to experience a new way of working, generate lots more ideas and save a lot of time in individual meetings digitalblog.coop.co.uk/2023/08/17/how…

Service Jam day with our charity partners Barnardo’s Loads of ideas generated. Now it’s time to define! #coopjam

Head of Product Michael Jones in full pitch mode #coopjam

Time to pitch ideas and get feedback #coopjam

Time is ticking while teams deliver their ideas #coopjam

A brilliant day designing services in 6 hours! Thank you to the jammers that made it all worthwhile and the team (a couple missing) that made it happen. Also thank you to Barnardo’s for making the trip and Pip Decks for the prizes.