As we've been saying RT @venturebeat The mobile war is over and the app has won: 80% of mobile time spent in apps venturebeat.com/2013/04/03/the…

New on the ChatterPlug Inc. blog: Smartphone Users Vote with Their Thumbs blog.chatterplug.com/2013/04/smartp…

Best Buy Bets on Customer Service blog.chatterplug.com/2013/05/best-b…

Kaiser's open API to spur new apps lnkd.in/hHjQ_p

Is your business behind in mobile? Most are. Get up to speed on our blog: Mobile Loyalty in the Spotlight blog.chatterplug.com/2013/06/mobile…

Don't Count on Countable Rewards: blog.chatterplug.com/2013/06/dont-c…

New on the ChatterPlug blog: The Loyalty Dog - how lessons from our dogs are the key to customer loyalty blog.chatterplug.com/2013/06/the-lo…

New mobile marketing stats on the ChatterPlug Inc. Blog: blog.chatterplug.com/2013/08/new-mo…

Are your employees empowered? Check out the ChatterPlug Inc. Blog for The Cornerstone of "Wow" Experiences blog.chatterplug.com/2013/09/the-co…

VC Ben Horowitz on Can-Do vs. Can’t-Do Culture: on.recode.net/1gna6m5

The Forrester #CX Index measures the quality of customer experience & impact on customer loyalty #FORRForum #Sydney

4 things get people talking about a #brand, starting with #value for money: on.bcg.com/1URtOZg

Brands need new channels to connect w/ consumers- "Nescafé declares brand website 'dead'- moves to Tumblr: theverge.com/2015/9/15/9329… via The Verge

Customer experience is the last source of sustainable differentiation. — Tiffani Bova #CX

5 Top Customer Service Articles For the Week of November 9, 2015 ln.is/www.hyken.com/… #CX #Custserv

An oldie but goodie...The Truth About Customer Experience s.hbr.org/1u3WuTU

The goal of a subject line isn’t to generate opens. It’s to generate openers who are likely to convert. > bit.ly/2cb4uxG Litmus

This logic can be applied across a wide spectrum of cust exp's -- 'value of targeting = max engagement & ROI, while min annoyance' x.com/ChatterPlug/st…