Brands who put in the work now and establish themselves as trustworthy are the ones who will be remembered later, so create the perfect customer experience instead of just focusing on sales.💡 Check out our advice here ➡️ bit.ly/3gCWHLy

We're taking things back to basics over the next few weeks and discussing the fundamentals of live chat 💭 So what actually is it and how exactly does it work? 🤔 Find out here ➡️ bit.ly/30RoAKh #livechat #customerservice #customersupport #humanchat #chatbot

Human chat, chatbots or hybrid?! 🤯It can be tricky to know what to go for. Check out our article with the pros and cons of each, and find out which type of chat would suit your business ➡️ bit.ly/2DKhpe2 #chatbot #chatbots #humanchat #livechat #hybridchat #aichat

Live chat isn't just for #customersupport anymore, with the right strategy it can be a lead and sales generating machine 🤑 Learn more about the uses of live chat ➡️ bit.ly/31HNT0l #leadgeneration #sales #salesenablement #increasesales #customerservice #livechat

It can be tempting to download some free software and stick your own team on live chat, after all, it's: - Free - Simple to install - Customisable But will you see the results you want? 🤔 Find out more 💡 bit.ly/33UcrG6

So you've decided want live chat on your website and have begun looking into providers - now what? 🤯 Check out our step by step guide on how to set up live chat on your website ➡️bit.ly/2FliA46

For everything you need to know about live chat, right from set up to optimisation, check out our ultimate guide 💡 THE DEFINITIVE guide to live chat in 2020 ⬇️ bit.ly/3kIO7Nu

We've talked a lot about human chat, but what about #chatbots? 🤖 Simple rule-based processes match keywords to information and respond. More complex approaches use #machinelearning to recognise intent and get smarter. Find out exactly how it works ⬇️ bit.ly/3iKakc3

Chatbots are versatile and can be used for a wide variety of things, from lead generation, driving more sales to customer support 💻 We take a closer look at the benefits of each ⬇️ bit.ly/31OcAbK

Machine learning? Natural language processing? Natural language understanding? 🤯 #AI terms can be confusing. We break it down here ⬇️ bit.ly/3asL7Ai #machinelearning #naturallanguageprocessing #chatbot #nlp #naturallanguage #chatbots #artificialintelligence

So you've decided you would benefit from using a chatbot - what now? 🤔 Building a successful #chatbot requires a deep understanding of your goals, target audience, and the technology required. Check out our 7 step process here ➡️ bit.ly/3gWy7VV

They're 24/7, have limitless capacity and are cost effective. What's not to love? 🤩 We break down the top 7 benefits of using a chatbot on your website ➡️bit.ly/3kJFEtw

A survey among 3,000 UK and US customers revealed the main factors that made chatbots unappealing: 59% of customers complained about the need to repeat information to a human after already speaking to a bot 😠 So what can you do to prevent this? ➡️bit.ly/2DJ5ai0

Enjoyed learning about chatbots? 🤖We've compiled it into a handy guide, with everything you need to know 💡 THE ULTIMATE guide to chatbots and AI in 2020 ⬇️ bit.ly/31KDlxq

Web forms don’t work. 🤨 Too few complete them or complete them to a low quality standard. The follow-up process is long and prospects drop out at each stage. Convert more traffic into leads, and more leads into customers with #conversationalmarketing. 💡

Traditional marketing styles just aren't cutting it anymore, but #conversationalmarketing has incredible benefits for conversion. Check out our blog post on the basics & benefits here ➡️ bit.ly/3mHp1Qa

People buy from people. We treat every interaction and every customer as an opportunity to listen, recommend, guide, and delight. 🤝 Find out more ➡️ thechatshop.com/sales-enableme…

Convert more through real conversations and leave a lasting impression on customers through a proactive ecommerce engagement strategy. 😁 Proactive live chat connects you with the right people at the right time. Read more ➡️ bit.ly/2Hn57cR

Customers are bored of waiting on hold listening to the same fuzzy song repeat over, and over... and over again. 😴 #ConversationalSupport means 24/7, immediate and accurate responses. A human experience, supported by the latest tech. Find out more ➡️ thechatshop.com/customer-suppo…

No matter how comprehensive your website is, there will always be customers who are unsure how to find what they need. Live chat means help when customers need it, even out of hours. 🤯 Find out more ➡️ bit.ly/363J9G8 #conversationalsupport #customerservice #livechat