We are so excited to welcome Jana McKenzie as our Community Manager across CapFeather and the CX Institute. We are sure you will love meeting her too as she helps bring more of our brilliant CX community together! 🎊 #cxstars #cxm #customerexperience #cxcommunity

Developing your customer strategy and need to engage your team? Wargaming will get you there. CapFeather's UK/EU lead Matt Stanton takes you through his Intro to Wargaming in this 60 min free webinar. ow.ly/U5G750Ce9JE #strategy #customerstrategy #webinar #teamengagement

The Economist outlines why their US Election forecast model got it wrong. A pertinent reminder that research doesn't predict the future, and why we use real life market testing to make business decisions. #CXM #uselection #election2020 economist.com/united-states/…

What a week! Pfizer and BioNTech are leading the vaccine race. The world is breathing a sigh of relief, the global share market is rebounding, and consumer sentiment looks buoyant. Hats off all of the teams involved! #vaccine #covid #pfizer #health ow.ly/JNgC50Cg6dB

Robot Surgeons - would you put your life in the hands of a robot?

The November Edition is out today! 1.capfeather.global/the-capfeather… Want to subscribe and receive it each month? Click here: capfeather.global/subscribe #cxm #customerstrategy #customersuccess #news

Want to know how to emotionally cut through? This is the final in a 3 part series by Dr Robert Dew. The article describes our highest two needs: aspiration and fulfillment. capfeather.global/capfeather-edi… #psychology #customerstrategy

Would you trust a robot surgeon? In a relatively short period of time health treatment may look more like something we’re used to seeing in science fiction movies, not our local clinic. capfeather.global/capfeather-edi… #robots #healthcare #customerstrategy #future

What if your business could predict what your customers want, before they tell you? Sarah Daly reviews Prediction Machines, highlighting the implications of AI for your customer strategy. capfeather.global/capfeather-edi… #customerstrategy #cxm #ai

How can you use AI to enhance your customer experience? These 5 steps will help you get the right results for your organisation. capfeather.global/capfeather-edi… #cxm #customerstrategy #innovation #ai

Our SME client has achieved 85% sales growth from 2019, a $94.7 million pipeline, plus conversion on quotes has gone up from 25% to 57%. Are you ready for 10 - 30% revenue uplift? Apply to get fast revenue generation. capfeather.global/fast-revenue-u… #cxm #customersuccess #growth

More than one third (37%) of Australian business leaders currently rank revenue generation as their #1 sales priority [Hubspot 2020]. Apply for Fast Customer Revenue Uplift here: capfeather.global/fast-revenue-u… #cxm #growth #customersuccess #revenuegeneration

75% of sales decision makers report that customer expectations are higher now than before [Hubspot 2020]. Level up your team with one of our tailored Corporate Education programs: cx.institute/corporate-educ… #cxm #customerexperience #customersuccess

10% off all 2021 Corporate Education. Book now at cx.institute/purchase Code: CORP2021 Offer only until 23 December. #cxm #customerexperience #learning #development

10% off all 2021 Corporate Education. Book now at cx.institute/purchase Code: CORP2021 Offer only until 23 December. #cxm #customerexperience #learning #development

Sail into the New Year with your CX Team Training booked. Get 10% off all 2021 Corporate Education. Book now at cx.institute/purchase Code: CORP2021 Offer only until 23 December. #cxm #customerexperience #learning #development

We support your team to really apply the learning to your business. Get 10% off all 2021 Corporate Education, tailored for your organisation. Find out more at cx.institute/corporate-educ… Code: CORP2021 Offer only until 23 December. #cxm #customerexperience #learning #development

It's not all about the steak sandwhiches! Reflections on the leadership in yacht racing and business capfeather.global/capfeather-edi…

What is Your Gold Standard Customer Experience? capfeather.global/capfeather-edi…

Feeling like your CX isn't reflecting on the bottom line? Lean CX - the new book by customer strategists Robert Dew, Bill Russell, Cyrus Allen and George Bej - is a new look at how to achieve real value from CX. #leancx #cx #businessbooks #lifelonglearning #customersuccess