Research shows that if you put a smile on someone’s face, they become less risk averse and their spending increases. I wonder how much more this landlord has made by making people feel good as they arrive.

Sitting outside Bills Victoria for 20 mins. Offered a latte I didn’t order. Asked to order, waiter said he’d be back. He hasn’t returned. No surprise sector is suffering. Be aware, be efficient, be polite. Basics in short supply! #cx #custexp #customerexperience #billsvictoria

Working with #cambridgeweightplan today on managing difficult conversations. Had a tour of their manufacturing plant #oompaloompa

Just using the account so it’s not deleted on 11 December.

A really interesting perspective on retail post pandemic. roydswithyking.com/ahead-of-the-c…

.@ #oneminutebriefs #omb

#OMBmojis

Sometimes #custservice is like pulling teeth. It should be so easy but people (#SportsDirect) make it so frustratingly hard!!

Interesting angle on service: "As a matter of policy, Heinz does not comment on relationships with customers".

It's all about people, people! lnkd.in/dggpnDT

A huge good luck to mr @cxinlaw of the fantastic cxinlaw. Knock 'em dead in Oz matey. I'm looking forward to hearing about the client exp…

Lance Armstrong may have been a master liar but body langauge will always tell the truth lnkd.in/dA2-uZh

@BenSmithwell Hi Ben. Mandy @ PhoneCoach passed on your details re CX Guns for Hire. I'm in CX & can help. [email protected] 07970524514

@BenSmithwell sounds good. Later in the pm is better. Chat then. J

@BenSmithwell hi Ben. Yes, tomorrow pm is fine. And if I'm not free I'll call you back ASAP. Thanks

@BenSmithwell hi Ben. Sorry for cutting our chat short. Just wanted to make sure we spoke. More tomorrow at 11am! Have a good evening. J

Far from the #custexp Xmas spirit at #intu watford santa's grotto. Long wait, no music, grumpy elves on mobile phones = bored kids. V poor.

Nice auto signature: Warmest regards, Daithí Your feedback is helping us build Earth's Most Customer-Centric Company Amazon.co.uk

Shops: please note that your #custexp is not improved by blithely asking an angry customer you've kept waiting ages how their day is going!