CX Factor
@CXFactorToday
Experience - the deciding factor. By @SimplerMediaGrp.
10-02-2021 19:14:34
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Personalization Plateau: Few Brands Deliver Highly Personalized Experiences by @domnicastro: Despite decades of effort, only 24% of CX teams offer highly personalized experiences. Continue reading... cmswire.com/customer-exper… #customerexperience #customerdata