📣UPDATE 📣 We are doing some major positive works to our network tonight, impacted customers should have had an email and SMS but in case you didn’t and you notice some issues between 11pm and 5am, don’t worry, it’s just us doing some improvements.

UPDATE 📣 : We might be seeing some residuals issues in some areas, we are working hard to understand and resolve them. We know how frustrating it is when your connection is playing up, we have our best engineers working on it. Chris

UPDATE: Issue resolved.

📣 We have a major service interrupt, engineers and all teams working hard to get it resolved. We know that no outage is acceptable and we are sorry it’s happening now. Chris

OUTAGE UPDATE: We should be back to full service, I am working with team to understand not only the root cause of this incident but how we can limit impact when the worse happens. Chris

Network update: we are aware of a network issue, we are working hard to resolve it, we apologies for the service interruption.

Network update: The Network Operations Team have identified the fault and are currently in the process of restoring broadband to the effected customers.

Network update: The Network Operations Team have resolved the issue if you are still experiencing problems please restart your router.