Important intervention on an area that needs concerted policy focus. If we want households to take up green upgrades at scale, we need to update the regulatory system they are protected when things go wrong. Something we have learnt too late in the past...

Today CitizensAdvice has come together with organisations representing consumer, energy and financial institutions to call on the Secretary of State for Energy Security and Net Zero Claire Coutinho MP to urgently review protections for consumers making green upgrades to their homes

Have you seen our latest report? Euan Graham's 🧵outlines what it's about and why it's so important we get this right for people.

📢New report 📢'Don't settle for second best'

Last week Citizens Advice Energy published a new report, looking at how major energy system reforms like Marketwide Half Hourly Settlement (get it) can maximise benefits to all consumers. 🧵

citizensadvice.org.uk/policy/publica…

#StormKathleen is coming and will bring windy weather to western parts of the UK.

Power cuts may occur.

Call 105 if you have a power issue or see any electricity powerlines or substations damaged.

powercut105.com/en/

*Smell gas? Call 0800 111 999

Coming out of a twitter hiatus to shout about new small business protections - announced today by Ofgem The new rules will:
💸Improve broker fee transparency
🤝Support small businesses in resolving disputes&
⚖️Ensure fairer treatment by energy suppliers
utilityweek.co.uk/small-business…

Energy debt has risen sharply over the past year, and our new CitizensAdvice report looks at the experience of people who owe money to their supplier. We’ve identified some key problems, like unaffordable repayment plans, and emerging risks from the use of court action 1/4

Interested in making a difference for energy consumers? We've got some fantastic jobs going at the moment.

This is welcome. Sadly the definition of not working in smart mode only covers meters that have been offline for a LONG time & the 'all reasonable steps' licence conditions include a clause saying 'unless it's a signal problem'. Consumers need more rights to working smart kit.

Smart meters are for the long-term. Replacing broken displays only in the first 12 months totally undermines the benefits case. Most big suppliers have signed up to replace them after 12 months but not British Gas (as reported on by Harvey Dorset)

thisismoney.co.uk/money/bills/ar…

Whilst it's pleasing to see that the targets for 2025/26 CHMM have remained where they were (6% of sales), it's still hugely disappointing that Government has caved to incumbent lobby pressure and delayed start of scheme.

Uncertainty in this way is unhelpful.. 1/4

Excellent news coming out of Department for Energy Security and Net Zero - most suppliers have now signed up to best practice on replacing non-functioning smart meter IHDs when they're more than a year old. A huge win for consumers who need to keep track of their energy use: gov.uk/government/pub…