We have completed our second Monitoring Report on the implementation of actions outlined in IFC’s Management Action Plan for a financial intermediary case related to investments in 10 coal power plants in the Philippines. Learn more here: officecao.org/PhilippinesRCBC

We have completed the assessment of a case concerning land acquisition, resettlement, and other E&S impacts in Uganda’s Grain Development Project. During CAO’s assessment, the parties agreed to address these issues through Dispute Resolution. More: officecao.org/UgandaAgilist01

Case Update in Serbia: We completed the assessment of a land expropriation and compensation case in Vrba, Serbia. The parties resolved the expropriation issue, but poplar tree compensation remains unsettled. The case has now moved to Compliance. More: officecao.org/Morova03

We have completed the monitoring of a case in the Navoi region of Uzbekistan concerning waste management procedures. The parties confirmed full implementation of the agreement reached through dispute resolution. The case is now closed. More: officecao.org/Zarafshan01

Celebrating International Women's Month! ✨ This month, we’re highlighting the inspiring women on our team and sharing their voices across different functions and areas of our work. 👉 Meet Nadia Asgaraly, Monitoring and Evaluation Specialist at CAO. #InternationalWomensMonth

Celebrating International Women's Month! ✨ 👉 Meet Sifiso Lynette Maposa, Dispute Resolution Analyst at CAO. This month, we’re highlighting the incredible women within our team, sharing their insights and experiences. #IWD2025 #GenderEquality

We completed a compliance appraisal for a case concerning IFC loans to a poultry producer in Ukraine, citing concerns of env. impact, community consultation & worker safety. CAO decided to proceed with an investigation into IFC’s E&S performance. officecao.org/MHP01

IFC Board approved a MAP for an investigation into IFC’s investment in the Salala Rubber Corp in Liberia. The investigation found IFC’s pre-investment review and supervision non-compliant with its Sustainability Policy, identifying E&S failures and harms. officecao.org/Salala

Celebrating International Women's Month! ✨ 👉 Meet Agustina Palencia, Advisory Analyst at CAO. This month, we're celebrating the remarkable women on our team, showcasing their diverse expertise and the valuable perspectives they bring to their roles.

We have completed the monitoring of a case concerning labor conditions at the Benban Solar Park in Egypt. The parties confirmed full implementation of the agreement reached through dispute resolution. The Benban 05 case is now closed. More: officecao.org/Benban05

We completed assessments of four cases related to microfinance support in Cambodia, about concerns about harmful lending practices. Two cases reached partial agreements, one full agreement, and the remaining case is moving to Dispute Resolution. More: officecao.org/Cases

The Board approved a MAP in response to a CAO investigation in Kenya, following a complaint on health and safety, labor law violations, and other issues. The plan commits IFC to address gaps with Kenyan labor laws and support school safety programs. More: officecao.org/BIA01

The Board approved a MAP in response to CAO’s investigation in Baynouna Solar Energy Co. after a complaint about land rights violations and livelihood impacts. The plan commits IFC’s client to assess social impacts and restore livelihoods if needed. officecao.org/Baynouyna01

Celebrating 25 years of CAO this week at #SpringMeeting2025! Grateful for the inspiring discussions with civil society and leaders from across sectors. Learn more about our activities here: cao-ombudsman.org/news/marking-2…

For 25 years, CAO has helped address the concerns of communities affected by IFC and MIGA projects around the world. 🎥 A journey of fostering solutions, accountability, and learning—supporting communities and transforming conflict into collaboration.

🤝 CAO joined AfDB’s IRM and EIB-CM to co-facilitate a Mediator Workshop in Tunisia, boosting mediation skills across MENA and fostering inclusive, accountable dispute resolution. Learn more: ow.ly/WIKB50W1l9w

We completed an appraisal for a complaint related to pollution, health, biodiversity, livelihood loss, and lack of consultation in Port Harcourt, Nigeria. CAO will now launch a compliance investigation into IFC’s environmental and social performance. officecao.org/Eleme03

We released our final monitoring report on IFC’s E&S risk management in its FI portfolio. While progress is noted, concerns remain around client implementation. We will continue engaging with IFC on their FIs through our Advisory work. Case is now closed. cao-ombudsman.org/news/cao-relea…

We recently closed a dispute resolution case in #Togo regarding an IFC-supported maritime expansion project. Read about the closing ceremony & learn more: ow.ly/580M50WGEqH

Case Update in Jordan: We have closed a complaint on IFC’s Daehan Wind Power Project in Jordan. IFC’s action plan addressed noise & health concerns, and CAO found no further value in proceeding with an investigation. Read More: cao-ombudsman.org/case/jordan-da…