Freddie Bishop
@bishopyn_
ID: 4898465806
11-02-2016 16:03:42
25 Tweet
34 Followers
19 Following
Had a flight leaving dtw going to San Jose Costa Rica with Spirit Airlines. Flight was delayed 3hrs due to maintenance which caused a missed connection in FLL. Spirit members offered zero help at the gate & said all problems would be solved once we arrived in FLL which was a lie!
We landed in FLL and waited 2 hours for anyone to even assist us at Spirit Airlines desk. We received an email with a hotel voucher for a hotel that was completely booked.
Finally someone was able to ‘assist’ us at the Spirit Airlines desk. We ask to be booked for a 630am through another airline. This was not an option as they offered to only book for their next flight which was 11pm that night. Which was 20 hours from that time.
We paid for an Uber to the hotel only to find out no one from Spirit Airlines even called the hotel to book us. There was no accommodation for us at the hotel. We called Spirit customer services and after explaining my situation to two different reps I was hung up on!
My 3rd time calling customer service the rep advised we had to go back to the airport bc only there can they book another flight through a different airline. But at the airport we were told they could not book any flights with a different airline other than Spirit Airlines.
At this point we’ve lost 2 days at our resort in Costa Rica and lost $200 for the driver we had arranged to pick us up at the Costa Rica airport. We explained this to the manager Spirit Airlines and they were not sympathetic at all.
With no accommodation at the hotel we slept in the lobby as that was our only option. We then decided to go back to the airport to see if we could again book a sooner flight with another airline as the Spirit Airlines rep said we had to do. Back to the airport we go.🤦🏾♂️
We get to the airport explain our situation and ask to speak with the manager Robert who we could see. After confronted suddenly he had a meeting and couldnt be disturbed Spirit Airlines rep explained there was nothing that they could do and no changes to our flight could be made
It’s now 11am and we have 12 hours until our flight with nowhere to stay. We’re out 900$, losing 2 days of our vacation and only offered 39$ in food vouchers for the airport. Thanks Spirit Airlines #makeitmakesense
When your flight is at 11:20 but no one wants to fly the plane....wtf 🤦🏾♂️ Spirit Airlines
#HBD to former Calgary Stampeders Freddie Bishop (DL, 2013-15). Freddie was a standout at a Florida tryout camp in the Spring, Huf was ready to sign him, but an NFL opportunity came up. They eventually signed him in July. He came out strong sacking Darian Durant in his debut...