I figured I would share this to favorite groups! The best CX is when the customer doesn't have to do anything. Great example of combining IOT device data with Sales, Service and Marketing data and intelligently acting on the multiple sources of data. lnkd.in/gViYS-cx

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Southwest Airlines - Operational Emergency! Why? linkedin.com/posts/billcook…

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What is the source location of the latest trends in outsourcing growth in the U.S. for IT Services and BPO? lnkd.in/gvrxEswX

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What is the area of most value an IT Services Partner can provide? lnkd.in/gAtYq2k2

ChatGPT & Spitch AI - Solving Real Business Problems Today! spitch.ai #business #voiceai #speech #CX #contactcenter #ecommerce #spitch #chatgpt

Which channel has the highest conversion rate for the lowest cost for outbound campaigns, promotions and sales? lnkd.in/eFxdcjP9

In your opinion, what is the biggest concern in business that is impeding the adoption of AI based technologies? linkedin.com/posts/billcook… #change #GovernedAI #SecuredAI #ControlledAI #Spitch

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Gen AI Virtual Assistants can effectively support Retail Store ITSM ticketing processes, allowing live Help Desk Agents to focus on more complex issues. Here's how: 1.    Automated Triage: Gen AI can automate the initial triage of ITSM tickets by gathering relevant information

The concept of AI as a virtual personal advisor with an avatar of choice, capable of integrating the latest information with your personal life experiences, is an intriguing and increasingly feasible idea. You could choose an avatar that reflects your preferences—whether it's a

Conversational virtual assistants (VAs) are increasingly poised to replace traditional Interactive Voice Response (IVR) systems, although the transition may vary depending on the industry and specific use cases. Superior User Experience: Natural Language Processing (NLP): VAs

Conversational AI is revolutionizing business operations, delivering significant ROI when effectively implemented alongside live agents. Here are the key areas where companies are experiencing the greatest impact: 1. Cost Reduction and Efficiency Automating Customer Support:

The Ultimate Team: Driver, Car, Pit Crew, and Conversational AI? For seven unforgettable days, I had the privilege of living and working infield at the legendary Daytona International Speedway, fully immersed in the adrenaline-charged world of the IMSA Roar Before the 24 and the

Hey Elon, saw you're exploring ways to optimize the Social Security Administration—awesome initiative! Efficiency + innovation in government is long overdue. If automation with conversational AI is on your radar, check out Spitch.ai—Swiss-grade security,

Why 32% of Contact Centers Still Operate On-Premise In today’s cloud-first world, it may seem like every organization has already transitioned to the cloud. But the reality is that over 32% of businesses still operate on-premise contact center software, and for good reason.