I’ve been using Setapp by MacPaw more and more — it’s one of the best subscriptions I have right now, based on dollars spent to productivity increase. Turns out I’ve become a power user :) My fave apps include Paste, DropShare, Bartender, CleanMyMac, Soulver, AirBuddy, Diarly… so many!

Ok tweeps — xeeps? — where are folks having the best/most interesting time now: Threads? Mastodon? Bluesky? (X?) Now that Bluesky is open, I found it had way better initial feeds than Mastodon during setup, but Threads seems to have a lot of action and momentum.

Huge for customer experience! 🚀 Consumer behavior will be upended. They want to reach their loved brands, to connect. At a scale never seen before. And when they call, this era’s leading brands will answer with personal AI agents to provide an incredible customer experience,

The Parloa team has been CRANKING🛠 since I joined... ...so excited to announce our brand new product: the Parloa AI Agent Management Platform — Parloa AMP. It's our vision to make calling customer service as easy as talking to a friend, with AI agents for every customer.

First The Browser Company and Arc, now Perplexity — there is going to be a huge shift in consumer behavior to engage with #AI via voice. My prediction: when Siri gets smart (powered by OpenAI GPT-4o advanced voice) this whole thing is going to tip.

IT'S HAPPENING. Salesforce announced a "hard pivot" to autonomous AI agents. When incumbents jump into market in massive fashion, you know you're in the right place at the right time. The experiences our pilot customers are having with Parloa's new AI agents are incredible.

Berlin is going strong with #AI … and Parloa is right in the mix.

Wow, OpenAI’s new o1 model is ready, and it’s pretty damn smart. Reading the raw chain of thought in the Cipher example is fascinating openai.com/index/learning… (Bummer they won’t expose raw chain of thought to users, but they have their reasons.)

Our WAVE conference last week was a huge success! Parloa brought together customers and partners to go deep on the next era of #genAI in customer experiences, with #AIagents at the forefront.

We are thrilled to announce that Andrew Heaney, CEO of Tankfarm , will be joining our upcoming webinar hosted by VUX World to share his story on adopting generative AI in Tankfarm’s contact center! In this 45-minute power session, you’ll gain exclusive insights from

Coming soon to theaters near you! 📽️

With great power, comes great responsibility. In the #genAI era, #CX teams need a new playbook to ensure the trust & reliability of autonomous #AI agents. Agentic systems require new tools to design, deploy, and scale. Learn more in this Opus Research report:

Time to hit the afterburners (at scale, with high reliability and low latency) —>

Now Parloa is powered by 🦄✨ Closed a $120M Series C, led by Durable, Altimeter, and General Catalyst. This accelerates our efforts to provide global brands with AI agents that are reliable, skilled, and natural — to amplify customer conversations in their contact centers.