In line with the recent change in legislation with GDPR, e have updated privacy policy which provides further information about how we use your data. View our privacy statement here biffa.co.uk/privacy/

We are currently experiencing some issues with our telephone and email lines. We are working hard to get this resolved as soon as possible. Thank you for your patience.

Our phone and email lines are back. We apologise for the inconvenience and thank you for your patience. Kind Regards

Hi Jordan, this would depend on the type of contamination. Please contact our call centre on 0800 601601 or email [email protected] with your account/address details and details of contamination and they will happily sort this out for you. Many Thanks.

Hi Leon, please accept my apologies for this inconvenience. If you could please DM the address including postcode I can look further into this for you. Many thanks.

@kimmicasper Hi Kim, thanks for getting in touch. Could you DM us the full address and any other details please? Kind regards.

@topcat_74 Thank you for getting in touch. Can you advise of your location details by DM so we can investigate? Kind regards

@DonnalHurrell Hi, thanks for your tweet. Could you DM us your postcode please? Kind regards.

@DonnalHurrell Hi Donal, Thank you for your tweet. We are now following you. Many thanks

@iPixelBurst Hi Luke, thank you for your message. Please may you DM us the details for the incident and we will investigate this?Many thanks

@EmsVaughan Hi Emily thank you for your tweet.Please may you DM us the incident details, so that we can investigate this further?Many thanks

@RealtyMgt Hi there, thank you for your tweet. Please may you DM us with business name and account number? Many thanks

@topcat_74 Hi, thanks for your tweet. I have raised this with the local Depot Manager who will investigate. Kind regards.

@focus_scotland Biffa Morning. Please could you DM your account or site details and we will check your services for you? Or has the waste now been taken? Thanks.

@maloverman Good morning. Please could you DM location details where this occurred and we will contact the local depot? Many thanks.

@maloverman I do apologise, we are unable to disclose staff details. If you could DM more details we will raise this with the depot. Thanks.

@focus_scotland Biffa Hi there, thank you for confirming. Many thanks

@anotherdannyw Jennifer Brathwaite Lambeth Environment Hi Danny. Please could you DM your account details and we will look into this. Many thanks.

Winchester City Council BiffaService Missed collection was reported yesterday.