**NSW MEMBERS** Join us at Endeavour Tap Rooms for their next local networking and learning event! ow.ly/fyno50P7eJv The average contact centre captures hundreds of data points each day. But what do we do with this data? #networking #customerjourney #contactcentres

With judging concluded last week, the countdown is on for our 2023 State Excellence Awards Celebrations! Register yourself and your team today: ow.ly/9LbN50P87F6 #awards #excellence #excellenceawards #contactcentres #cx #celebrate

Register now for this informative discussion on 2 August with Calabrio & Spark NZ as they discuss the technical & people challenges, expected & unexpected, during their radical business transformation & more! ow.ly/eugp50P98B0 #webinar #wfm #contactcentres

With the right tools, time & practice you can be a true change leader for your team & organisation. This practical workshop will help you to confidently, capably, & calmly support & guide others through the change cycle, activities & emotions. ow.ly/Xxl650PcwsK

Join us & Uniphore to explore the key considerations when selecting a Conversational AI solution for your contact centre. Attendees will receive a practical checklist of essential capabilities to consider & more: ow.ly/avTb50PgKbt #conversationalAI #selfservice

Post your job on Auscontact's #jobboard, Contact Centre Jobs - for FREE, and expand your reach to potential candidates today. jobs.contactcentrejobs.com.au #Auscontact #CareerGrowth #ContactCentreJobs #CXIndustries #ProfessionalDevelopment

Register now for this informative discussion on 2 August with Calabrio & Spark NZ as they discuss the technical & people challenges, expected & unexpected, during their radical business transformation & more! ow.ly/eugp50P98B0 #webinar #wfm #contactcentres

Better late than never! The July eNewsletter is now live! Read here: ow.ly/mLac50PovFH

The Lead to Connect program with Shelley gives leaders tools and approaches, derived from the realm of coaching, to maximise the value of individual one on one conversations. Register today ow.ly/5fpx50Puyse #leadership #coaching #connection #contactcentres

Join us & Uniphore to explore the key considerations when selecting a Conversational AI solution for your contact centre. Attendees will receive a practical checklist of essential capabilities to consider & more: ow.ly/avTb50PgKbt #conversationalAI #selfservice

By harnessing an automated, AI-driven WFM solution, contract centres can empower their employees to build their own success and their own version of work-life balance. Register now to join the discussion with NiCE! ow.ly/KiFj50PylC3 #WFO #engagement #contactcentres

Post your job on Auscontact's #jobboard, Contact Centre Jobs - for FREE, and expand your reach to potential candidates today. jobs.contactcentrejobs.com.au #Auscontact #CareerGrowth #ContactCentreJobs #CXIndustries #ProfessionalDevelopment

The Lead to Connect program with Shelley gives leaders tools and approaches, derived from the realm of coaching, to maximise the value of individual one on one conversations. Register today ow.ly/5fpx50Puyse #leadership #coaching #connection #contactcentres

By harnessing an automated, AI-driven WFM solution, contract centres can empower their employees to build their own success and their own version of work-life balance. Register now to join the discussion with NiCE! ow.ly/KiFj50PylC3 #WFO #engagement #contactcentres

Unpack the drivers & characteristics of challenging conversations, understanding human behaviours & our own innate responses. Plus, dive into practical frameworks you can use to tackle these conversations with more confidence & ease. Register today: ow.ly/EVcK50PCbcE

Attract and retain top talent, formalise skills and build capability. Make qualifications part of your EVP! Enrolments are now open for #AuscontactAcademy ! 🎓 ow.ly/2pZY50PFfiv #customerservice #contactcentres #industryexperts #professionaldevelopment

That's a wrap on our 2023 State Excellence Awards Celebrations! ✨ 🏆 The countdown is now on for the National Excellence Awards Celebration on Friday 17 November! Book your tickets (or table) today: ow.ly/s11750PHiFL #customerexcellence #contactcentres

Join us with Alvaria APAC & Call Design for an insightful webinar as we delve into the critical aspects of preparing your contact centre for an economic recession. Don't miss this valuable opportunity to equip your contact centre - Register now! ow.ly/w8yO50PI6Pk

The third edition of the @ContactBabel 2023-24 Australian and New Zealand Contact Centre Decision-Makers' Guide is now available! Download the report for free, via the ContactBabel website ow.ly/5Bk950PJ5AZ #research #australia #newzealand #contactcentre #benchmarking

CALL OUT TO MEMBERS 📣 FIVE TICKETS REMAIN for next week's National Excellence Awards Celebration! If you haven't yet secured your ticket, this is your LAST CHANCE! Email [email protected] or call 02 9906 6163 to book now #auscontact #contactcentres #excellence #cx #ex