Hello all! Please remember when you are contacting Artix Support that you don't send us things like: a picture of your driver's license, school/personal ID card, birth certificate, credit card information, etc. We would never ask you for this kind of info! Thank you!

We are experiencing some outage issues along with other sites (like Discord). We will be back up as soon as possible.

ATTENTION - we have had a scam reported where some players are selling Artix Points Gift Certificates for a lower price. Then the GCs are reported as fraud. Please DO NOT purchase GCs from anyone, they are ONLY sold legit here: portal.battleon.com/store/points/b….

AQ3D Players, We are investigating the issue with DC promotion. All DC purchases made during this time will have the bonus applied properly once the issue is resolved. Thank you for your reports and your patience.

Have you downloaded the Artix Games Launcher yet? If not, now's the time! Adobe is dropping Flash Player support at the end of the year, but the Artix Games Launcher lets you log in and play just like you always have, no browser plug-in needed. artix.com/downloads/arti…

Dear Players! Zohrah really would like you all to read this: aq.com/lore/guides/pr… Undo is not a refund. Please use the correct form! Thank you!

This is friendly reminder that HeroMart is still experiencing delays due to the COVID-19 pandemic, here is more info - heromart.myshopify.com/pages/covid19. These delays can happen on our end, with USPS/UPS Innovations, customs and/or your local post office. Please be patient! Thank you!

Hello everyone! We just wanted to remind players this holiday season that any abuse toward our team or any staff is absolutely not tolerated for any reason. We understand sometimes issues can be frustrating, but it is never okay to use profanity or threats. Thank you!

Want to help keep AQWorlds safe and fun? Apply to be a moderator today! - aq.com/gamedesignnote…

Hello! Check out this great video by GOLD RAVEN for questions about AQ3D bans: youtube.com/watch?v=O1CCaM….

Hello everyone! Please read the Design Notes regarding the free ACs 13th Birthday gift - aq.com/gamedesignnote…. The ACs will begin awarding on October 8th. They have not started yet, please be patient. Thank you!

Hello! A PSA regarding Artix Points Gift Certificates as the holiday season is here! You DO NOT need access to someone's account if you want to give them a gift certificate. All you need to give them is the gift code emailed to you after you make your purchase. Thank you!

We have received reports that some upgrades made using DragonPay are not being awarded. We are investigating this issue now and will update everyone as soon as more information is available. AQ.com

Hello everyone! This is just a reminder that if you have an account or payment issue and then choose to respond to your support ticket in a disrespectful and inappropriate manner, then we may not be able to assist you further. We don't tolerate abuse for any reason. Thank you! <3

For any Dungeons & Doomknights Kickstarter backers - BackerKit will be unavailable for approximately one hour on Wednesday, Dec 15th from 5:00pm PT. Thank you!

For clarity, the calendars are now in stock and pre-orders are now processing!

Hello all! Artix Support will be off for the holidays from the 24-26th to spend time with our families. Tickets will be responded to again starting on the 27th. Happy Holidays and THANK YOU so much for your patience and support! Stay safe out there! <3

HeroMart holiday skeleton crew + shipping/processing updates. Read the full post in the Design Notes at artix.com/posts/HM-28Dec…

Hello everyone! This is a friendly reminder - if you need to contact Artix Support, please do not spam your ticket, update it multiple times or open multiple tickets as this causes delay and confusion on our part and prevents us from responding to you as a soon as we can. Thanks!

ATTENTION - Due to Hurricane Ian affecting Florida as early as 9/27/22, Artix Support tickets for all games and HeroMart will be delayed until all team members are able to safely access the Internet again. We appreciate your patience and understanding due to this, thank you!