Even if you've got a mug that says World's Best Boss, it's likely that at some point you'll have a team member quit your agency. Hear what Chip Griffin and Gini Dietrich have to say about Turning employee departures into opportunities. Watch/listen here: smallagencygrowth.com/turning-employ…

Thanks to Sharon Toerek for having our founder Chip Griffin on The Innovative Agency Podcast for a conversation about how client retention starts with aligning expectations. Listen here: podcasts.apple.com/us/podcast/303…

Do you have team members complaining about the kind of work they do or the clients they do it for? On the latest Agency Leadership Podcast, Chip Griffin and Gini Dietrich address How to handle your team when they don’t love your clients. Watch/listen here: smallagencygrowth.com/how-to-handle-…

Some days, those cold outreach offers you receive to buy your agency sound appealing. But are they legit? Chip Griffin and Gini Dietrich discuss how you can vet those offers (and if you should) on the latest Agency Leadership Podcast. Watch/listen here: smallagencygrowth.com/how-to-handle-…

Are you a big picture visionary leader, or more operational? Do you need leaders with both skillsets at your agency in order to be successful? Watch/listen to You don’t need to be a visionary, but it helps to have a vision for your agency here: smallagencygrowth.com/you-dont-need-…

On the latest Chats with Chip, guest Emily Allard of 24 Sports Marketing discusses turning her passion for sports into an opportunity to help grow an underserved market. Hear more about her journey from athlete to agency owner here: smallagencygrowth.com/building-a-pas…

Over-servicing clients hurts your profitability, but your team thinks you earn millions so it doesn't change their behavior. Chip Griffin and Gini Dietrich go over how you can educate your team on the latest Agency Leadership Podcast. Watch/listen here: smallagencygrowth.com/what-to-do-whe…

AI changes everything, right? Wrong. "We still need to focus on education and expectations with our clients no matter what tools or technology we’re using." Hear more on setting client expectations in the AI era. Watch/listen here: smallagencygrowth.com/setting-client…

Despite a contract with a 90 day termination clause, your client tells you they're leaving with little or no notice. What should you do? Chip Griffin and Gini Dietrich discuss your options on the latest Agency Leadership Podcast. Watch/listen here: smallagencygrowth.com/handling-early…

Today's workforce is transparent about needing time off for physical and mental health concerns. Chip Griffin and Gini Dietrich have some advise how to support them on the latest Agency Leadership Podcast. Watch/listen here: smallagencygrowth.com/supporting-tea…

Your doctor doesn't give you a diagnosis before examining you and running some tests, so why are you doing that for your prospects? Chip and Gini have some guidance for how to stop doing that on the latest Agency Leadership Podcast. Watch/listen here: smallagencygrowth.com/stop-providing…

Are your client's offscreen characters creating roadblocks? Chip Griffin and Gini Dietrich offer solutions for handling bureaucratic hurdles on the Agency Leadership Podcast. Watch/listen to What to do when your client contact isn’t the problem here: smallagencygrowth.com/what-to-do-whe…

On this episode of the Agency Leadership Podcast, Chip Griffin and Gini Dietrich discuss if and how AI should impact your business model. Watch/listen to Avoiding your agency’s own AI bubble here: smallagencygrowth.com/avoiding-your-…

Dreaming of hiring an outbound sales person to take on the part of your job that you like the least? The good news is that with a shift of your mindset, outbound sales isn't as scary as you think. Watch/listen to Outbound sales & your agency here: smallagencygrowth.com/outbounds-sale…

BOO! Does your team think you're ghosting your own agency? Scary. On this week's Agency Leadership Podcast, Chip Griffin and Gini Dietrich discuss how communication plays a key role in how your team perceives your level of effort. Watch/listen here: smallagencygrowth.com/are-you-ghosti…

On the latest Agency Leadership Podcast, Chip Griffin and Gini Dietrich discuss Do agency mission and values statements matter? And is yours even accurate? Watch/listen here: smallagencygrowth.com/do-agency-miss…

There's an idea floating around that you should discount your agency rates because AI is making your work cost efficient. On this week's Agency Leadership Podcast, Chip Griffin and Gini Dietrich discuss AI myths agencies must avoid. Watch/listen here: smallagencygrowth.com/addressing-ai-…

Are you delaying firing a team member because of how it will affect your team? It may not have a negative impact. On this week's Agency Leadership Podcast, Chip Griffin and Gini Dietrich discuss Firing underperforming team members. Watch/listen here: smallagencygrowth.com/firing-underpe…

On this week's Agency Leadership Podcast, Chip Griffin and Gini Dietrich discuss the value of taking some time to hire a team member who fits the needs of your agency. Watch/listen to Balancing skills and personality when hiring a new team member here: smallagencygrowth.com/balancing-skil…

Let's close the books on this year and plan for 2026. Chip Griffin and Gini Dietrich address using AI in your annual strategic planning on the latest Agency Leadership Podcast. Watch/listen to Embracing innovation to survive and thrive in 2026 here: smallagencygrowth.com/embracing-inno…