It was great to be part of the fantastic The Institute of Customer Service UK Customer Satisfaction Awards last night. We sponsored the award for ‘Customer Focus - Large Enterprise’ and presented the award to the winners Knight Frank. Congratulations! Big congrats to all the nominees too!

#InternationalWomensDay There isn’t a more perfect day to celebrate our inspirational Managing Director and Owner Kate Jacobson. Thank you for your unconditional support, belief, and trust in every single one of us at ABa. Read our Q&A with Kate below aba.co.uk/publications/m…

6 reasons why you should consider Mystery Shopping. Get in touch to find out how we can help your organisation develop, improve, and enhance your customer experience. 🕵️‍♂️#MysteryShopping #customerexperience #CustomerService 🛍️

Florrie, one of our Experience Advocates, attended the Chester Business show by Hashtag Events . Talks by, Steven J Innes Ian Preston - Sales & Marketing Trainer & Coach Preston and Geoff Nicholson were super informative. Great to speak to people about how CEX Programmes can be used by businesses. 🕵️‍♂️🛒🛍️

Here we go…looking forward to the opening day of the MSPA Europe/Africa conference 2023 kicked off by Luis Duarte - The Human Asset Driving Operational Excellence.

Day 2 has begun at the MSPA Europe/Africa conference 2023 opened by Václav Šojdel. Really enjoyed David Butruille’s key note presentation looking at AREAS and customer centricity. Also a great update from all the continents on the latest opportunities across the globe MSPA Asia Pacific MSPA

Mystery Shopping embeds consistency in service delivery which leads to an increase in sales. 'Sales Through Service' case studies three industries where an operationally focused Mystery Shopping programme resulted in increased sales. aba.co.uk/publications/s…… #MysteryShopping

"In all we do, we strive to make our world a happier one.” And, nothing makes us happier than seeing these wagging tails!🐕 🦮 🐕‍🦺🐩 For every assessment we carry out, we make a donation to charity, and this time we’ve donated to the amazing Dogs 4 Rescue

Entries are open for The Institute of Customer Service UK Customer Satisfaction Awards 2024🎉 As a sponsor, we are excited to announce we will be presenting the award for Best Customer Experience 🏆 Showcase your commitment to service excellence and submit your entry by 16th Oct 2023 - good luck!

Following recent Mystery Shopping activity we donated purchases to @TrussellTrust. They are an amazing charity who run 1300 food banks and campaign for change to end the need for them. Click the link below if you'd like to donate or offer your support. trusselltrust.org/about/

UK Customer Satisfaction Index is out now - download it for free! These results (lowest since 2015) show that Customer Experience needs sustained focus and investment. We offer all types of CX measurement tools - get in touch to find out how we can help. instituteofcustomerservice.com/research-insig…

Get your entries in now for the Best Customer Experience category at the UK Customer Satisfaction Awards 2024! Submitting an entry is free and a great way to reflect on the practices and processes you have put in to place to offer the best Customer Experience. Good luck!

We were delighted to attend this year’s Gatsby themed Bents Garden & Home Charity Ball in aid of motor neurone disease association MND Association. It was a great night in support of a fantastic cause – we hope the auction was a record breaking one!

Our ethos comes not from doing what is expected, but from doing what is right; caring about individuals, the environment, and genuinely trying to make the world a better place. Read our latest article to find out how we work with our Mystery Shoppers. aba.co.uk/publications/w…

🎉National Customer Service Week is finally here🎉 We are excited to celebrate #NCSW2023 in conjunction with The Institute of Customer Service. We have a full week of activities and exercises planned to celebrate customer service and focus on the latest CX trends - lets go! 👍 #NCSW2023 #CX

Day 2 of #NCSW2023 and Tuesday is Service with Respect Day. Join The Institute of Customer Service in supporting their vital campaign and legislation to protect all customer-facing workers from hostility and abuse. Be the difference and #Bekind - smile first to make the world a happier place😄🌎

Day 3 of The Institute of Customer Service #NCSW2023 and today's theme is Customer Service as a Profession. As the Company Owner Kate Jacobson has over 30 years’ experience within the industry, read our Q&A with Kate here 👇 aba.co.uk/publications/m… #MysteryShopping #CX #CustomerService

Day 4 The Institute of Customer Service #NCSW2023 and today's theme is Driving Sustainable Growth. Organisations need to provide information and choices that nudge the customer toward environmentally positive choices, while still delivering an excellent customer experience. #ESG #MysteryShopping

On #WorldSmileDay 😃we want to recognise the role that Mystery Shopping plays in the commercial landscape. Read our latest article to find out how the UK ranks on the MSPA Smiling Report and how Mystery Shopping can help👇 aba.co.uk/publications/h… #MysteryShopping #CX

😱🎃Service shouldn’t be scary!🎃😱 Find out how we can help at aba.co.uk #getintouch #Halloween #customerexperience #CX #mysteryshopping