Discover valuable lessons that have shaped Joel’s career and contributed to his CX journey as a techie now championing CX.

🔍 My CX Story
🎤 Joel Wakari (Group Head of CX, Jubilee Holdings Ltd)
🗓️ Tuesday, 4th June, 2024
🕢 7:30 -8:30 AM (EAT)
🔗Link: bit.ly/WorldofCX

Why is it that most entrepreneurs would rather see their business suffer that seek support?🥹

Our World of CX Stories continue to inspire a generation of business leaders building Customer-Centric organizations!

See you tomorrow!!

Time: 7:30 AM - 8:30 AM (EAT)
Zoom Link: bit.ly/WorldofCX
FREE !!!
For inquiries, reach out to:
[email protected]
+254 701 873 777

Used to think Uber was global till I had to use Grab....😆

I like this Business Name😀!!

I hear our leaders often go benchmark in Singapore... Where is our public transport equivalent? 🤔 Sakaja Arthur Johnson It makes the travel so easy!!

Our World of CX Stories continue to inspire a generation of business leaders keen on building Customer-Centric organizations!

See you next week Tuesday! CX Academy Africa

Time: 7:30 AM - 8:30 AM (EAT)
Zoom Link: bit.ly/WorldofCX
FREE !!!

Congratulations Wandia Gichuru What a milestone!! From Kenya to the world👏👏👏

😢Worst Customer Experience.... No wonder my wheel is now broken....

Dear Business Owner,
Do not ever forget that your customer is very likely spoilt for choice.... treat them well!

I promise all Kenyans of good will that Changi Airport is not raining😆🇰🇪How is our JKIA? Kenya Airports Authority

Hello, Please join us today 7:30am (EAT)
🔗 Zoom Link: bit.ly/WorldofCX

Please join us as Liz shares her amazing CX story.
🔍 My CX Story
🎤 Liz Okomba (Deputy Director & Group Customer Experience - NCBA Bank)
🗓️ Date: Tuesday, May 14th, 2024
🕢 Time: 7:30 AM - 8:30 AM (EAT)
🔗 Zoom Link: bit.ly/WorldofCX
💰 FREE !!!

People who set personal goals during their time off — such as seeing friends, pursuing a hobby, or even organizing a closet — report being happier than those who don't. s.hbr.org/4b4ifwj

Please join us as Liz shares her amazing CX story.
🔍 My CX Story
🎤 Liz Okomba (Deputy Director & Group Customer Experience - NCBA Bank)
🗓️ Date: Tuesday, May 14th, 2024
🕢 Time: 7:30 AM - 8:30 AM (EAT)
🔗 Zoom Link: bit.ly/WorldofCX
💰 FREE !!!

Is coaching one of the tools you are using to drive CX performance?

CX Coaching focuses on first-time CX leaders, upcoming CX talent, managers & CX leaders in search of high-impact CX conversations

Sign up for initial session bit.ly/EvolveCXCoachi……

June intake ongoing!

Singlish😂

My client runs one of the top law firms in the country, she just told me she feels like she now has an MBA in Client Experience😆We have been holding virtual client experience conversations with her and team every Monday and Friday 8-9am🙌

Healthcare Providers globally are Marking Patient Experience Week. A shout out to the local lead champion James Muiruri, CXS™, PXS™

Stella started her CX journey as a Customer Care Representative at a Contact Centre, today her role sees her transverse across Africa!
🔍 My CX Story
🎤 Stella Kamau
🗓️ Tuesday, April 30th, 2024
🕢 7:30 AM - 8:30 AM (EAT)
🔗 Zoom Link: bit.ly/WorldofCX
💰 FREE !!!