Hey SFMTA Jeffrey Tumlin 🏳️‍🌈 I just tried to board the N Judah westbound at Duboce and Noe at 4:49. I was letting people offboard before getting on waiting right next to door and then the operator just closed it and moved on. Is that what’s supposed to happen? Do they look out?

Dave Guarino ([email protected]) Mack, yes, That Mack might have commentary?

Will Slack Mack, yes, That Mack I would hope the policy is to actually look for people boarding rather than simply wait a fixed number of seconds and close the doors.

Dave Guarino ([email protected]) Will Slack The policy is that we should leave sufficient time for the passengers who are intending to board when we arrive at the stop. We watch in our mirrors to check if it’s clear before closing doors. This is for buses, I don’t know if there’s additional nuances for the LRVs.

Dave Guarino ([email protected]) Will Slack Practically, it can be surprisingly easy to mistake someone who was waiting for someone who just got off. The LRV (light rail vehicle) operators also have much longer vehicles with many more doors, so I imagine that compounds the chance for error.

Dave Guarino ([email protected]) Will Slack There is no fixed number of seconds, but a surprisingly large part of the skill of an operator is how quickly we can get the doors open, board and alight our passengers, and closed again. We can feel it when our doors are slow.

Dave Guarino ([email protected]) Will Slack I talk about how we feel about slow doors in my Muni Diaries story last year: youtu.be/aESOo26EegM