Northern 🚆 disappointed that in 9 days Northern have still not responded to my e mail query. Not just poor service but downright rude!

@MelthamChris respond than usual. They will get back to you though. (2/2)

Northern 🚆 whilst I appreciate they may be busy I don't think 9 days is acceptable do you?

@MelthamChris Although the situation is not ideal, we assure you the team will respond as quickly as they can

Northern 🚆 It's certainly not ideal. It would suggest there aren't enough people to deal with the volume of enquiries. It needs sorting

@MelthamChris If you enquiry is urgent, you can call 0800 200 6060