Did you know that 15% of shoppers are finding their latest purchase through social media? According to research from Andrew Custage, social media is second only to in-store shopping. So tell us, what was your most recent social media influenced purchase?

Medallia is headed to San Francisco for Dreamforce in September! Join us at American Bookbinders Museum and learn how we help leading brands deliver exceptional and personalized customer experiences that drive loyalty and growth. Sign up today: bit.ly/3YbKdmB

82% of consumers say personalized experiences influence the brands they choose at least HALF of the time when shopping 🛒. Use these #personalization best practices to drive repeat visits, conversions, and overall customer loyalty. bit.ly/3Yi1ZEH

What can we learn about CX from the CrowdStrike software failure? According to Keith Kmett, principal CX adviser, some businesses may stop gathering customer feedback to avoid bad scores, but that's the opposite of what you should be doing. Read more: bit.ly/3LHGIga

What steps are leading brands taking to evaluate their customer service performance to drive improvements in the customer experience and gain a competitive advantage?

What’s trending in #CX this summer? 😎 According to new research study we conducted in partnership CXPA, the #1 priority for CX professionals is making experiences more personalized. Discover your path to personalization: bit.ly/3WK8aAn

Up to and over $1 billion. That’s how much the biggest banks spend on triaging customer complaints. And it’s spend that could be minimized by investing in solutions that get to the root cause of complaints. Learn more: bit.ly/4dryTa3

In his article for Finance Derivative, William Perry explains the benefits of becoming a CX leader and how to become one yourself.🏅 Follow the link to learn how to avoid becoming a CX laggard: bit.ly/3WwQSFn

Thomas Hill, Director of Customer Data Analytics & Digital Echannels at Danaher, explains how he has created a standardized conversation around digital CX at Danaher and the resulting impact.

🎲 Roll the dice, because Experience '25 is going back to Vegas! 🎲 Save the date for #MedalliaExperience: March 24–26, 2025.

Sarah Hauser continues to make Medallia proud! Today, Hauser took home second place at the Pacasmayo Classic in Peru! 🥈 🎉 Keep it up, we're rooting for you!

Surveys are great, but they're just one piece of a 360 degree view of customer experience. Pegah Valeh explains why Meta Reality Labs uses a few different types of feedback. Learn more: bit.ly/3Ap4riI

Registration is LIVE for Medallia Experience 2025! Register now for the opportunity to immerse yourself in a world of exceptional brands and groundbreaking innovation. See you at #MedalliaExperience — March 24–26, 2025 at the Wynn Las Vegas Register now bit.ly/3yXrrF4

"Medallia has made it easy to scale our voice of the customer program," says Bill Mauro, Director of Customer Research at Banner Health. Watch now to learn how Medallia and Banner Health worked to enhance their feedback program to improve patient care. #CustomerExperience

What can we learn from last month's CrowdStrike outage? Keith Kmett, Principal CX Advisor at Medallia, explains how to use customer feedback programs to navigate crises. Learn more about Kmett's strategy here: bit.ly/4dM5Iim

Congratulations to Lando Norris and McLaren Racing on winning the Formula 1 Dutch GP. Medallia is proud to be the official feedback partner of McLaren Racing. Check out how McLaren drives improvements across the organization through Medallia: bit.ly/4726lCg

Pegah Valeh, Head of Global CX at Meta Reality Labs, discusses the importance of a 360-degree customer experience. If you're interested in learning more about how Meta Reality Labs operationalized CX, check out our blog: bit.ly/3TvsH9R #CustomerExperience

Why is personalization important? Tracey D. Brown, EVP, President, and Chief Customer Officer of Walgreens Boots Alliance, explains the value that personalization brings to organizations.