Beryl Eyewall Passing Through Downtown🌀 This is the first time an eye has passed through Harris County since Ike in 2008, 16 years ago. KHOU 11 News Houston **Main KHOU studio is still up and running**

POWER UPDATE: As of 10am - there are 1,954,574 CenterPoint Energy customers are without power #Beryl KHOU 11 News Houston

POWER UPDATE: As of 11am - there are 2,128,413 CenterPoint Energy customers without power #Beryl KHOU 11 News Houston

POWER UPDATE: As of Tuesday, July 9th - 1.7 million customers in Houston area are w/o power. That’s down from 2.2 after #Beryl came through. We keep asking how long it will take to get power restored? CenterPoint Energy says it will restore 1 million customers by end of Wednesday @khou

My colleague Jeremy Rogalski working to get answers from CenterPoint Energy ⬇️ on power outages in Houston region #Beryl KHOU 11 News Houston 📺

UPDATE: CenterPoint Energy promising restoration timelines if you sign up for “Power Alert Service,” but people aren’t getting them. So, we asked why? Turns out no one will get a timeline until the end of Wednesday. Ironically, that’s when they say 50% of outages will be restored KHOU 11 News Houston

POWER UPDATE: It’s now Wednesday and this will be the 3rd night without power for many households in Houston region. As of 7/10 at 10am - 1.3 million customers in the dark. CenterPoint Energy released a new outage map, but it’s causing more confusion. KHOU 11 News Houston khou.com/article/weathe…

MORE ON POWER: Entergy giving customers specific restoration date estimates by neighborhood ⬇️ while CenterPoint Energy does not as of Wednesday morning KHOU 11 News Houston

Right now: CenterPoint VP of Electric Distribution and Power Delivery Brad Tutunjian is updating City Council on the company’s response to Beryl. “We have never seen an incident of this magnitude,” Tutunjian says.

Houstonians have reported about 500 out traffic lights since #Beryl hit & there's thousands more storm related 311 calls. See the map👇 & if you don't see issues in your neighborhood, report it to 311! KHOU 11 News Houston khou.com/article/weathe…

POWER UPDATE: Today, we went to neighborhoods that are GREEN on the map, but found customers still waiting for the lights to come back on. Watch at 6pm - Jeremy Rogalski and I have team coverage on the confusion and CenterPoint Energy response. KHOU 11 News Houston

POWER UPDATE: As of 7/11 - there are still 1,097,052 CenterPoint Energy customers without power in Houston area. CenterPoint promising to have 400,000 restored by Friday, another 350,000 restored by Sunday, which leaves 347,052 going into next week w/o power KHOU 11 News Houston

POWER UPDATE: Big changes to the outage map from CenterPoint Energy after our calls and stories this week on the customer confusion! There's now TWO shades of GREEN. Dark green = energized Light green = partially energized KHOU 11 News Houston

POWER UPDATE: As of Friday morning 7/12 - there are 871,520 CenterPoint Energy customers without power. My family got power back late last night. Did you? KHOU 11 News Houston

“Are you billing me for this, are you going to come back later and erase it and correct the information?” Customers are calling KHOU 11 News Houston for help after the storm bc it looks online like they are using electricity, even though their power is still off. Full story at 6pm.

POWER UPDATE: It’s Monday, July 15th and there are 258,193 CenterPoint Energy customers without power a week after #Beryl made landfall. KHOU 11 News Houston

COOKIES in the newsroom! Did some baking this weekend. Figured we all needed a boost ⁦KHOU 11 News Houston⁩ 🍪🍪🍪

When you pay for something, you expect to get it. Tonight at 10, more than a dozen customers contacted our help line saying they bought custom dog kennels, but never received them. We did some research, talked to the owner and the BBB about what consumers should know KHOU 11 News Houston 📺

What was it like to spend 11 days without power? Ask Mary Delgado in Pasadena. She just got power back today and wants ⁦CenterPoint Energy⁩ to be held accountable. Her story tonight on ⁦KHOU 11 News Houston⁩ 📺

I’ll never forget the look in Mary Delgado’s eyes. She waited 11 days for her power to come back on after Beryl. Here’s our full story @khou 📺 khou.com/article/weathe…