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David Copeland

@davetron5000

CTO@Mood Health. Former Stitch Fix; Author of Sustainable Web Development w/ Ruby on Rails & The Senior Software Engineer. he/him @[email protected]

calendar_today30-04-2007 17:07:33

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David Copeland
@davetron5000

1 year ago

A Framework for Product Design Beyond the Happy Path:

naildrivin5.com/blog/2022/08/1…

If your product design and user experience doesn't include customer support, you either over-designed or under-designed. Big Tech underdesigns. A Lot. Any problem not in the app goes to oblivion.

A Framework for Product Design Beyond the Happy Path: naildrivin5.com/blog/2022/08/1… If your product design and user experience doesn't include customer support, you either over-designed or under-designed. Big Tech underdesigns. A Lot. Any problem not in the app goes to oblivion.
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