“I have been a Fellow of the Insurance Institute for the past seven years. Being a fellow has opened many doors for me during my career and has also given me the exposure and excellent opportunities in the Insurance Industry.  I have managed to expand my knowledge base

Proof of purchase is generally required when claiming. Create and maintain an inventory (or list) of your household items and keep a separate insurance file. It is recommended that you list your items room by room. mtr.cool/wdwbqlfkwdh #osti #olti #insuranceombudsman

It's so easy to get insurance through the click of a button, or the snap of a picture and upload to an app, but there might be a snag along the way. Ayanda Mazwi, senior assistant ombudsman at OSTI speaks about the pitfalls of instant insurance. mtr.cool/dntfkfwlsh

"In South Africa, drones are defined as aircraft and require a remote pilots licence to operate legally." - In today's session on How to Fly Drones Legally with Kiasha Nagiah of Norton Rose Fulbright.

If you're working mostly from home due to lockdown, notify your insurer. Failure to do so can result in a rejected claim. OSTI senior assistant ombudsman Thasnim Dawood discusses the topic in this article. Click the link to read: mtr.cool/vhetvetmcb

Be wary of not using your vehicle contrary to the cover/premium that you are paying for. Wendy Knowler chats with OSTI CEO Edite Teixeira-Mckinon on whether it's time to change your car insurance. mtr.cool/sqwraxcnit

Fraudsters are able to clone SIM cards and send messages to unsuspecting users. So when you receive a message that says “Friend, I need help. Please send me R1000 URGENTLY.”, make sure you confirm that it's legitimate before you help. Learn more: bit.ly/34YUrcI

Did you know that insurance policies offer a 30-day cooling off period? If you find that after reading the terms and conditions of your policy, you are not satisfied, you may cancel the policy. For any queries or disputes, email [email protected]

The Insurance Ombudsman receives many complaints relating to transport after returning a courtesy vehicle to the rental company before the repair process is completed. Have a query? Visit our website at mtr.cool/nbbkvsgpig or send an email to [email protected]

If you are advised by your insurer to collect your vehicle from a service provider after it has rejected your claim, you must do so or you may be liable for additional storage costs. Did the rejection have merit? If not, visit mtr.cool/dlpahkggip to lodge a complaint.

Parties involved in accidents can come up with inaccurate or untrue versions of how accidents happened. Having photographic evidence can help you settle the truth, whether you are insured or not. Want to know more? Visit our website at mtr.cool/hrfxokhjti

Did you know that a liability claim could be made against you at a later stage following a car accident? Third-party liability claims are often pursued as late as three years later, just before it legally lapses. Know your rights. Send an email to [email protected]

An insurance company is not obliged to provide the benefits of a policy when an incident occurs if the agreed premium is not paid. In addition, premiums must be paid promptly for the continuation of cover. For any queries, visit mtr.cool/lkbwndvukk

Couldn't pay your insurance premium? Policies must provide a minimum grace period of 15 days after the due date. An insured event that occurs during the grace period could still be covered, even though the premium is unpaid. Treated unfairly? [email protected]

If a complainant regrets accepting a settlement, as it might not seem fair or reasonable, the settlement could be cancelled - but this is on rare occasion. In this case, the settlement amount would have to be reimbursed to the insurer. Have a dispute? mtr.cool/perkkdaujb

PART 1 | Never accept any liability for an accident at the scene, even if you were at fault. Most policies provide cover for third party liability only where the insured is legally liable.

OSTI has dealt with many complaints where tow operators may charge exorbitant or extortionary fees once in possession of a wrecked car; It then becomes a tug of war, or a very costly affair, to retrieve the vehicle and to effect repairs. Visit mtr.cool/yrwqxgjqlb

It is the policyholder’s responsibility to check their policy document, ensure they understand all the terms and conditions and know exactly what is covered by the policy and what is excluded. For more information, visit our website, mtr.cool/lqazvzcseg

Sending much love to all 💕

The ban for #Afghan women to work for national or international NGOs is shocking & has devastating impact on the delivery of assistance for Afghans in need and above all on our Afghan sisters. Anger, pain, despair is what you and us feel today.