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Talkdesk

@Talkdesk

Talkdeskยฎ is a global cloud contact center leader for customer-obsessed companies.

calendar_today05-08-2011 20:56:12

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Talkdesk
@Talkdesk

1 year ago

First call resolution (FCR) is not only an important KPI for the health of your strategy but also the operational performance. We share the 16 factors that influence in this blog. Check it out ๐Ÿ‘‰ bit.ly/3lhgrYQ

First call resolution (FCR) is not only an important KPI for the health of your #customerservice strategy but also the operational performance. We share the 16 factors that influence #FCR in this blog. Check it out ๐Ÿ‘‰ bit.ly/3lhgrYQ #CX
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