A poorly designed service catalog makes it hard for self service capabilities to be utilized effectively.

Good UX and UI design is important for IT Service Desks.

Congratulations 🎉

Planning these dc tech events with new partnerships is going to really help our city and the professionals who need a new job.

Google is now authorized to host classified data in the cloud nextgov.com/acquisition/20… via @Nextgov

Top women officials say there’s more work to do on gender balance in government tech nextgov.com/people/2024/03… via @Nextgov

I need to schedule a massage

I will be studying the @servicenow AI search since we getting the approval to use it soon.

I wish more people in the ServiceNow ecosystem focused on building quality knowledge articles and made the career path of being a Knowledge Manager a priority.

Self service capabilities like the virtual agent will not work well with poorly written knowledge articles.

I have learned so much building this AI chatbot.

Utterances, intents, and entities matter when using natural language understanding.

Just like the adidas slogan: Impossible is Nothing

Keep believing in yourself.

Have a good weekend!

Love Yours ❤️

I have a few speaking engagements this summer and I am so excited to bring my Mother along for the ride.

She won't have to pay for anything.

Hearing this voice in-person…what a privilege. An honor. An experience! 🥹

DC is a gorgeous place, despite the senseless crime, confusing parking signs, and numerous speed traps.

Is anyone in Atlanta looking to hire a junior software engineer that’s fresh out of college? She has a Computer Engineering degree📜💜

Job hunting has been tough so I’d love to help out if I can.

Angel Reese has been officially invited to attend the WNBA Draft in New York 🌃

The draft will be in the Brooklyn Academy of Music on Monday with coverage set to begin on ESPN at 6 p.m. CT!

📄 lsul.su/3VUlJNi

surprise yourself before anyone else.