@EdmundS79780065 The PlayStation Repairs tool will help you identify and resolve issues. If this persists, the last screen will advise you of the next steps. I hope this helps!
@EdmundS79780065 Hi! Sorry we missed your message. We're open 10:30AM - 7PM. I'm sorry to hear you're having issues with your DualSense wireless controller. Please follow the steps under 'It's a pairing issue' from our support tool below 1/2