We hope all our customers have a great Bank Holiday weekend. ☀️💐

Our 6th May Bank Holiday opening hours:

Accounts line: 8am - 2pm
Social media: 8am - 6pm
WhatsApp & Webchat: closed

For emergencies, please call our 24-hour line: 0345 357 2407 💧

⛔ We're carrying out urgent repair work on Great North Road, #Hatfield . For the safety of our team and road users, we're completing our work with 4-way traffic lights in place. We aim to have the road back to normal by the end of the day. We're sorry for any disruption caused.

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This #NationalEmailDay , did you know that you can sign up for e-billing (paperless bills) with us? 💻

It’s the quickest and most secure way to view your bills.

To switch to e-billing, visit: affinitywater.co.uk/billing/paperl…

Have you registered for My Account? It's the quickest and easiest way to manage your water bills. 💧

You can view your bills, download a statement, manage payments, pay your water bill and keep track of your usage to help you save water and money. 👏

affinitywater.co.uk/aboutmyaccount

Have you heard of our WaterSure Tariff? 💙

It works by capping the charges for eligible customers, so additional water usage is not chargeable. 💧

Apply today: bit.ly/4cWeJpc

Our Low-Income Fixed Tariff supports our customers, whose household income is less than £18,725 a year, or who are currently claiming certain benefits; such as Universal Credit, Pension Credit or Job Seeker's Allowance, with a reduced clean water bill. 💙 affinitywater.co.uk/billing/lift

Join today. 💙 Our Priority Services Register is free to join and helps us identify customers who may need extra help with communication, access, physical, or mental health needs: affinitywater.co.uk/priority-servi…

Easter opening hours 🐣

Good Friday (29th March) & Easter Monday (1st April)
Phone lines: (billing queries) 9am-4pm
Social Media: (urgent enquiries only) between 8am-6pm
WhatsApp: closed
Emergencies line: 24/7

We're wishing a very Happy Easter Weekend to all who celebrate. 💐 pic.twitter.com/o5ZzcIGzRi

⛔We are carrying out urgent repair work on North Hill, #Chorleywood . For the safety of our team and road users, we're completing our work with a road closure in place from St Clement Danes School to North Hill Pumping Station. We're sorry for any disruption caused.

We're aware customers in Chorleywood & Rickmansworth, WD3, have low pressure this morning. This is due to a mains burst on North Hill. We're sorry for any disruption caused. For more info, visit: affinitywater.co.uk/alerts?id=10268 #Chorleywood #Rickmansworth #WD3

We're aware customers in Chorleywood, WD3, WD4, HP3, HP5 & AL8 have low pressure or no water this morning. This is due to a mains burst on #North Hill. We're sorry for any disruption caused. For more info, visit: affinitywater.co.uk/alerts?id=10268 #Chorleywood , #WD3 , #WD4 , #HP3 , #HP5 #AL8

⛔We're carrying out urgent work on St Andrew Street in Hertford. For the safety of our team and road users, we're completing our work with road closure in place. We're sorry for any disruption caused.

If you’re finding it difficult to pay your water bill due to financial hardship or a recent change in financial circumstances, we may be able to provide help to reduce or clear your debt through our debt support schemes. 💙 #DebtAwarenessWeek
Learn more: bit.ly/4agwXQn

We've partnered with HomeServe for over 24 years, helping customers prepare for unexpected plumbing problems. From just 50p a month in the first year, for a limited time only - you can relax knowing expert plumbers are there when you need them. T&Cs apply: bit.ly/3Vn4dB8

Did you know that we have a service called My Account? You can view your balance, manage your payments, update your details and more. 💻
Register today: affinitywater.co.uk/myaccount

Go paperless - it's the quickest, easiest and most secure way to view your bills.​ 👍
You'll save paper and have less clutter at home - you can also download a statement of your account at any time. 💻

Learn how to switch to an online bill today: affinitywater.co.uk/billing/paperl…

#Hatfield #AL9 ⛔We're carrying out urgent work on Shepherds Way, Hatfield. For the safety of our team and road users, we're completing our work with a road closure in place. We're sorry for any disruption caused.